Privacy Policy

This Privacy Policy outlines how The Prayas India collects, uses, stores, and protects the personal information of users visiting our website and using our services. By using www.theprayasindia.com, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information from students, parents, and users of our platform:

• Personal Information: Name, email address, phone number, address, academic background, and ID proof (such as Aadhaar, PAN, or Passport).
• Login and Usage Information: IP address, browser type, session logs, and pages visited.
• Payment Details: Credit/debit card numbers, UPI IDs, or other billing information. These are collected securely through payment gateways.
• Communication Records: Emails, messages, and feedback submitted to our platform or support team.

2. How We Use Your Information

We collect and process your data for the following purposes:

• To provide access to online courses, resources, and learning materials.
• To personalize your learning experience and recommend suitable programs.
• To improve our content, services, and performance through usage analytics.
• To process transactions, manage billing, and prevent fraudulent activity.
• To respond to inquiries, support requests, and complaints.
• To send important updates, alerts, and promotional offers.

3. Cookies and Tracking Technologies

We use cookies to enhance user experience. These cookies help us:

• Remember user preferences and login details.
• Analyze traffic patterns and user behavior on our website.
• Customize content and improve site performance.

You can modify your browser settings to disable cookies. However, some site features may not function properly without them.

4. Data Security

We implement strong security measures to protect your personal information. This includes:

• Secure server hosting with encryption.
• Limited access to personal data by authorized personnel only.
• Regular security audits and updates.

Despite our efforts, no online platform can guarantee complete security. Users are advised to keep their login credentials confidential.

5. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. Your data may be shared only in the following cases:

• With trusted service providers (e.g., payment gateways, cloud services) under strict confidentiality agreements.
• To comply with legal obligations, court orders, or government requests.
• To protect the rights, safety, and property of The Prayas India, our users, or the public.

6. User Rights and Data Retention

You have the right to access, update, or delete your personal data stored with us. You may contact us at info@theprayasindia.com to make such requests.

We retain user data for as long as necessary to fulfill the purpose it was collected for or as required by applicable laws. Data associated with inactive accounts may be deleted after three years.

7. External Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies, practices, or content. Users are encouraged to review the privacy policies of external sites before sharing any personal information.

8. Updates to This Policy

We reserve the right to modify this privacy policy at any time. Changes will be posted on this page with the updated revision date. We encourage users to review this page periodically to stay informed.

9. Contact Information

If you have any questions, concerns, or complaints regarding this policy or how we handle your data, please contact:

The Prayas India
Email: info@theprayasindia.com
Website: www.theprayasindia.com

Last Updated: July 2025